When we arrived at JFK there was no Air China personnel and would be none for hours. Airport Security was trying to organize everyone into a long snaking line around the terminal. Mom did her best to point newcomers to where they should stand. Lufthansa, who cannot abide disorder, very kindly gave us the use of an unused counter and set up ratlines for us to stand in and wait.
And wait we did, from to before Air
The last (shall we say) fiasco was when the pilot announced that we were diverting to